The release of Call of Duty: Black Ops 6 has been highly anticipated by fans across the globe. With stunning visuals, updated gameplay mechanics, and strong campaign storytelling, it’s been a massive hit—until it starts crashing. One of the more common issues affecting PC players is the dreaded crash accompanied by Error Code 0x00001338. This article aims to break down why this error occurs and how you can fix it effectively, so you can get back to enjoying your game without disruption.
TL;DR
Error 0x00001338 in Black Ops 6 is typically related to software conflicts, outdated graphics drivers, corrupted game files, or system configuration issues. Quick fixes include updating drivers, verifying game files, and running the game in safe mode. For persistent issues, deeper fixes such as reinstalling system components or altering launch settings may be necessary. Follow our step-by-step guide to troubleshoot and resolve the issue once and for all.
What Is Error 0x00001338?
Error 0x00001338 in Call of Duty: Black Ops 6 typically appears as a game-breaking crash that throws users back to the desktop with little warning. Players have reported the error showing up during campaign playthroughs, online multiplayer matches, and even while the game is loading. The full error message usually looks like this:
“The application has unexpectedly stopped working. Error Code: 0x00001338 (0xC0000005) N.”
The nested error code 0xC0000005 is typically an “Access Violation Error,” which means the game tried to access protected or unavailable memory. This can be caused by a variety of factors including:
- Incompatible or outdated GPU drivers
- Corrupted or missing game files
- Third-party software conflicts (overlays, antivirus, etc.)
- Poor system optimization or overclocking
- Windows OS issues or missing updates
Common Causes of the Error
Let’s explore some of the most common causes behind the error and why they lead to crashes.
1. Outdated or Corrupt Graphics Drivers
The most reported cause of error 0x00001338 is GPU driver issues. If your graphics drivers are outdated or improperly installed, the game struggles to render visuals, leading to memory access issues.
2. Game File Corruption
Corrupted game files can also cause the game to misbehave. Whether due to interrupted updates or a bad installation, missing or corrupted assets can crash the game engine.
3. Overlays and Background Apps
Software that overlays or interacts with the game like Discord, GeForce Experience, or even antivirus software can interfere with memory usage, causing failure to access needed files or permissions.
4. OS or System Software Bugs
Missing Windows updates, corrupted system files, or outdated DirectX and Visual C++ Redistributables often result in compatibility issues with newer games like Black Ops 6.
How to Fix Error 0x00001338
Thankfully, there are several proven methods to fix this crash issue. Try these in order, testing your game after each step.
1. Update Your GPU Drivers
Visit the official Nvidia or AMD website and download the latest drivers for your graphics card. If you’re using integrated graphics, check for updates via your processor or motherboard manufacturer.
Important: Use DDU (Display Driver Uninstaller) to perform a clean uninstall of your current drivers before reinstalling a fresh version.
2. Verify Game Files (Battle.net or Steam)
Depending on your platform, verify the integrity of game files:
- Steam: Right-click Black Ops 6 › Properties › Installed Files › Verify integrity of game files.
- Battle.net: Click the gear icon next to ‘Play’ › Scan and Repair › Begin Scan.
3. Disable Overlay Apps
Disable any software overlays that may run with the game:
- Nvidia GeForce Experience Overlay
- Discord Overlay
- Windows Game Bar
Overlays often hook into rendering threads or cause permission issues, leading to memory violations.
4. Run the Game as Administrator
Right-click on the game launcher or executable and select “Run as administrator.” This ensures the game has full access to system memory and files, potentially avoiding the access violation issue.
5. Reinstall DirectX and Visual C++ Redistributables
Download fresh versions of:
Corrupted system libraries are frequently behind unexplained game crashes.
6. Disable Overclocking
If your CPU, GPU, or RAM is overclocked, set everything back to factory settings. Call of Duty games are particularly sensitive to timing and voltage changes.
7. Clean Reinstall the Game
If you’ve tried everything and are still facing issues, uninstall the game entirely. Be sure to remove all residual files from:
C:\Users\[YourName]\Documents\Call of Duty
Then reinstall the game from scratch to ensure a clean copy with no file corruption.
Advanced Fixes for Persistent Error 0x00001338
Modify Launch Options
In Steam, right-click the game › Properties › General › Launch Options, and add:
-d3d11
This forces the game to use DirectX 11, which may be more stable than DirectX 12 on some systems.
Windows Memory Integrity Settings
Some players have had success disabling Windows’ built-in memory integrity feature:
- Go to Windows Security › Device Security › Core Isolation
- Toggle “Memory Integrity” off
Restart your PC and test the game.
Perform a System File Check
Corrupted system files can affect how games run. Run a system file scan:
sfc /scannow
Open Command Prompt as administrator and run the above command. Repair any issues it finds and reboot your system.
When to Contact Support
If none of these fixes work, it may be time to contact Activision Support or post logs on community forums. Be sure to include your:
- System specifications (CPU, GPU, RAM)
- Operating system version
- Crash logs and screenshots
In rare cases, your issue may be tied to unique hardware incompatibilities or corrupted regions of RAM or storage.
Final Thoughts
Error 0x00001338 is frustrating, but it’s not insurmountable. By following a methodical approach—updating your software, checking system settings, and eliminating conflicts—you can usually resolve the issue without needing professional intervention.
Stay informed and proactive. Always keep your system updated and avoid installing untrusted software that could interfere with your game. With the right steps, you’ll be back in action within no time.
Happy gaming, and we hope this guide helped you fix your Black Ops 6 crash issues once and for all.