How to Reset Microsoft Authenticator (A Complete Guide)

So you got locked out, or you’re switching phones, or maybe something just isn’t working quite right with your Microsoft Authenticator. Don’t worry — you’re not alone! Resetting the Microsoft Authenticator might sound scary, but it’s actually pretty simple once you break it down. This guide will walk you through the process step by step. And hey, we’ll even have some fun along the way.

TL;DR

Resetting Microsoft Authenticator means you’ll have to remove your account from the app and set it up again. Make sure you have backup access like emails or phone numbers ready. If you’re switching devices, remember to move your accounts before deleting the app. Ready to reset? Keep reading!

Why Reset Microsoft Authenticator?

There are a few common reasons why someone would need to reset their Authenticator app:

• You got a new phone 📱
• The app is acting buggy or won’t open
• You deleted the app by mistake
• You want a fresh start

Whatever your reason, resetting is doable. Just follow the steps below!

Before You Do Anything…

First things first: Make sure you still have access to the accounts connected to Microsoft Authenticator.

Why? Because once you reset, you’ll need a way to sign back into those accounts. That could be:

• Backup phone numbers
• Backup email addresses
• Recovery codes (sometimes given when you set up 2FA)

If you don’t have access to any of these, you might get locked out of your accounts after the reset. And nobody wants that!

Resetting the Authenticator — Step by Step

Step 1: Remove Authenticator From Your Microsoft Account

This step is crucial. Head over to the Security Info page on Microsoft’s website.

1. Log in using your Microsoft account.
2. Find Microsoft Authenticator in the list of sign-in methods.
3. Click Delete next to it.
4. Confirm that you want to remove it.

Done? Great.

Step 2: Delete the App (Optional)

If you’re switching devices or the app isn’t working properly, go ahead and delete the app from your phone.

• On Android: Long press the app and drag it to “Uninstall”.
• On iPhone: Long press, then tap the small “x” or “Remove App”.

You can reinstall it later from the App Store or Google Play.

Step 3: Reinstall the App

Now that we’ve taken care of everything, find the Microsoft Authenticator app:

• iOS App Store
• Google Play Store

Download it and install like any other app. Open it when you’re ready.

Step 4: Set Up Microsoft Authenticator Again

You’re almost there!

1. Open the app and tap on + Add Account.
2. Choose the type of account you want to add (work, personal, etc.).
3. Sign in with your Microsoft account.
4. Follow the on-screen steps to verify your identity.

This usually involves scanning a QR code or entering a code sent to your backup email or phone.

Step 5: Confirm It’s Working

Once added, your account will show up on the Authenticator home screen.

Try logging into your Microsoft account on another device. When prompted for 2FA, open the Authenticator and approve the login. If that works, congrats! You’ve successfully reset Microsoft Authenticator 🎉

Tips for a Smooth Reset

• Keep backup codes or backup emails/phones handy just in case.
• Update your security info after resetting the app.
• Write down recovery codes when setting up 2FA again.
• Avoid using just one device for authentication. If it’s lost or broken, you’re stuck!

If You Don’t Have Access to Your Account

Oops. If you don’t have backup options or you’re locked out, here’s what you can do:

1. Go to Microsoft Account Recovery.
2. Choose “I don’t have any of these” when asked for verification options.
3. Follow the steps to prove who you are (this may include answering old security questions).

Note: Account recovery may take a couple of days. Be patient!

Bonus: Switching to a New Phone

Planning on upgrading your phone soon? Smart move to prepare early.

• Open the Authenticator app on your old phone.
• Go to app settings and look for Cloud Backup or iCloud backup.
• Set it up using your Microsoft account.
• On your new phone, install Authenticator and log in with the same account.
• Your settings and accounts should restore automatically.

If cloud backup isn’t working, you may need to manually re-add each account.

When to Contact Support

If your reset attempts fail, or you’re stuck in an endless loop of “Try again later”… it might be time to reach out to Microsoft Support.

• Visit Microsoft Support
• Explain your situation clearly.
• Have your backup contact methods nearby.

Don’t worry — they’re helpful and they’ve seen this stuff before.

In Conclusion

Resetting Microsoft Authenticator isn’t as mysterious as it seems.

Just keep these things in mind:

• Always have backup methods handy
• Remove the app cleanly before reinstalling
• Make sure it’s working before you count on it

And hey, don’t wait until you’re locked out at 2 AM! If you suspect something’s off with your app or device, reset it the smart way — ahead of time.

Stay safe, stay secure, and keep those logins locked down 🔐